Description
High-ticket 90-day program. Month 1: audit, scorecard, roadmap and quick wins. Month 2: implementation sprints on the two weakest dimensions (journey fixes, communication templates, service-recovery process, onboarding checklist). Month 3: feedback and measurement setup, team handoff, and a 90-day re-score. Includes weekly working sessions and a named point of contact. Application and strategy call required before payment is confirmed.